Michelle Laborde

Enterprise Strategy & Governance Business Process Manager — Carnival Corporation

Nov 2025 – Present

Partner with senior leadership across a multi-brand, matrixed enterprise strategy and transformation program to align large-scale initiatives with governance standards and value realization goals Shape organizational design recommendations and business cases, including role scoping and transition roadmaps, that inform senior leadership decisions on transformation structure and resourcing Diagnose systemic operational constraints across cross-functional teams and translate root-cause findings into redesigned processes and standards that strengthen execution consistency at enterprise scale Establish performance reporting frameworks and partner with analytics teams to define KPI requirements and validate executive dashboards, equipping leadership with the visibility needed for data-driven strategic decisions

Business Optimization & Transformation Lead — Silversea Cruises (Royal Caribbean Group)

Oct 2024 – Nov 2025

Partnered with senior leadership to shape business optimization strategy in direct alignment with brand standards and premium service delivery expectations Directed cross-functional initiatives to diagnose operational inefficiencies and elevate consistency of service delivery across departments Collaborated across Operations, Finance, and brand stakeholders to standardize customer experience touchpoints and remove friction across the customer journey Championed data-driven decision making in support of executive-level strategic planning, keeping optimization efforts tied to financial targets and brand goals

Medical Operations & Process Improvement Senior Specialist — Royal Caribbean Group

Jan 2022 – Oct 2024

Directed governance and compliance oversight for a mission-critical operational platform spanning three global business units, partnering with IT via ServiceNow to resolve issues and maintain HIPAA/GDPR regulatory compliance standards Directed root-cause-driven process improvement initiatives that strengthened execution consistency and service delivery across multiple business units Led training and change-adoption initiatives that contributed to a $15M increase in facility revenue, coaching frontline leaders and staff to strengthen execution discipline Designed and delivered role-based training, onboarding materials, and workflow documentation across multiple business units, maintaining version-controlled resources in SharePoint to drive adoption and consistency

Global Operations Tactical Testing Lead — Royal Caribbean Group

Jun 2021 – Jan 2022

Served as key liaison between C-suite executives and business unit teams during a large-scale global compliance rollout, translating executive direction into operational execution across the enterprise Directed global logistics, data reporting, and compliance procedures across a complex, distributed operation during a period of significant business disruption Managed procurement and vendor relationships to sustain critical operations through a period of disruption

Junior Executive Assistant — One Homecare Solutions

Dec 2019 – May 2020

Supported C-suite executives in daily operations, calendar management, and high-priority strategic projects Implemented inventory management systems and cost-saving initiatives that improved departmental efficiency Partnered with Finance leadership on special projects, reporting, and cross-functional deliverables

Operational Transformation & Adoption

Led a multi-site operational transformation focused on improving frontline execution, standardizing workflows, and strengthening adoption of new processes. Partnered with operational leaders to translate business priorities into practical training, tools, and ways of working that helped drive measurable revenue growth.

Technologies: Cross-Functional Leadership, Process Optimization, Change Management, Training & Development, Change Adoption & Enablement, Operational Excellence

Project

Developed a cohesive brand and communication strategy for MAST Governance to transform a complex governance function into a clear, recognizable, and accessible internal brand. Established a unified visual identity, messaging framework, and communication approach designed to strengthen awareness, stakeholder engagement, and adoption of governance standards across the organization. Led the strategy and creative direction, developing the brand identity, messaging architecture, visual standards, and communication materials while aligning the approach with broader MAST governance objectives.

Technologies: Brand Strategy, Strategic Communications, Stakeholder Engagement, Change Communications, Creative Direction, Executive Storytelling, Visual Communication Strategy, Organizational Change Management.

Process Health & Performance Management Framework

Designed a standardized process health and performance management framework to evaluate operational stability, risk, sustainability, effectiveness, and control maturity. The scorecard combines quantitative performance measures with trend analysis, defined scoring criteria, and actionable insights to provide leaders with an early-warning view of process health and enable proactive intervention before performance deteriorates. Developed the scorecard methodology, health dimensions, scoring model, status thresholds, trend indicators, and review structure. Designed the framework to support recurring business reviews and connect performance insights with ownership, escalation, and corrective action.

Technologies: PERFORMANCE MANAGEMENT, KPI STRATEGY, OPERATIONAL EXCELLENCE, PROCESS GOVERNANCE, CONTINUOUS IMPROVEMENT, Risk Management, DATA-DRIVEN DECISION MAKING, Executive Reporting

Strategy-to-Value Performance Framework

Designed an integrated performance framework connecting strategic business benefits, organizational performance, and operational health into a single value-management model. Established clear relationships between benefit metrics, KPIs, and operational measures to give leaders visibility into not only what the organization is delivering, but how performance and operational health contribute to measurable business value. Developed the framework architecture and performance hierarchy linking business benefits, MAST performance, and operational health. Defined how benefit metrics, KPIs, and operational measures work together to support executive oversight, performance management, and data-driven decision-making.

Technologies: STRATEGIC PLANNING, PERFORMANCE MANAGEMENT, VALUE REALIZATION, KPI STRATEGY, OPERATING MODEL DESIGN, EXECUTIVE COMMUNICATION, BUSINESS TRANSFORMATION, DATA-DRIVEN DECISION MAKING

Technical Toolkit

Technology is a core enabler of how I approach transformation. My technical experience spans analytics, enterprise systems, workflow management, and AI-enabled productivity—allowing me to connect data, processes, technology, and people to improve execution and deliver measurable business value.

Technologies: Salesforce, AI-Enabled Productivity, Technology Adoption, Change Enablement, SOP & Knowledge Management, Training & Enablement, Process Standardization, ServiceNow, SAP Concur, SharePoint, Microsoft 365, Microsoft Teams, Enterprise EMR Systems, Enterprise Anthropic Claude AI, Dashboard Interpretation, Executive Reporitng, Metric Validation

Leading people, Elevating Potential

My approach to leadership centers on creating clarity, building capability, and investing in people. Whether managing teams directly or leading through influence, I focus on coaching, knowledge-sharing, meaningful development, and creating an environment where people understand both what they're responsible for and why their contribution matters.

Technologies: PEOPLE LEADERSHIP, LEADING WITHOUT AUTHORITY, COACHING & MENTORING, TALENT DEVELOPMENT, TEAM ENABLEMENT, CROSS-FUNCTIONAL LEADERSHIP, PERFORMANCE MANAGEMENT, STAKEHOLDER INFLUENCE

Medical Operations Management — eCornell

2024

Medical Assistant Certificate — Sanford Brown College

2010

Everglades High School

2007